NeuHub Cognitive Health, LLC (“NeuHub”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and protect your information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended.
1. Information We Collect
NeuHub may collect two types of information:
a. Personally Identifiable Information (PII)
Includes your name, email address, phone number, billing details, and any other data that can identify you.
b. Protected Health Information (PHI)
Includes health-related data collected as part of your participation in NeuHub cognitive programs. PHI may include:
- Cognitive assessments and progress reports
- Session notes from coaching or facilitation
- Goals, journaling, or other health-related information entered into our HIPAA-compliant Electronic Health Record (EHR) system
2. How We Use Your Information
Your information may be used to:
- Enroll you in cognitive health programs
- Provide coaching, facilitation, and support services
- Document your progress and goals securely in our EHR
- Communicate with you via secure messaging
- Process billing and payments
- Comply with legal and regulatory obligations
- Improve the quality and effectiveness of our services
3. Your Health Information Rights Under HIPAA
You have the right to:
- Access your PHI
- Request an amendment of your records
- Receive an accounting of disclosures
- Request restrictions on certain uses or disclosures
- Request confidential communications
- File a complaint with us or with the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated
To exercise any of these rights, contact us at support@neuhubcognitivehealth.com.
4. How We Protect Your Information
NeuHub uses administrative, technical, and physical safeguards to protect your data. This includes:
- HIPAA-compliant EHR for all client data and communication
- Data encryption during transmission and at rest
- Access controls to limit staff access based on role
- Regular system monitoring and staff training on HIPAA compliance
5. Sharing of Information
NeuHub may share your PHI only as permitted under HIPAA:
- With your explicit written authorization
- For treatment, payment, or healthcare operations
- With business associates who help us deliver services and are bound by a Business Associate Agreement (BAA)
- As required by law, including for public health or law enforcement purposes
We do not sell or use your PHI for marketing without your explicit consent.
6. Cookies & Analytics
Non-personal information (e.g., browser type, page visits) may be collected through cookies for analytics and site improvement purposes. This does not include PHI.
7. Changes to This Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date.
8. Contact Us
If you have questions or concerns regarding this policy or your rights under HIPAA, please contact:
NeuHub Cognitive Health, LLC
Email: support@neuhubcognitivehealth.com
Website: https://neuhubcognitivehealth.com
You also have the right to contact the U.S. Department of Health & Human Services, Office for Civil Rights at:
https://www.hhs.gov/hipaa/filing-a-complaint/